The Quality of Administration System Services in Increasing Customer Satisfaction in the Office

Abstract

This research aims to determine the quality of Administration System Services in Increasing Customer Satisfaction in the Office of PT. PLN (Persero) UP3 Sorong ULP Teminabuan. The research method used is qualitative. Data collected through observation, interviews, and documentation. The research data were analyzed using reduction techniques, data display and drawing conclusions or data verification. The results of this study indicate that the quality of service of PT. PLN (Perserp) UP3 Sorong ULP Teminabuan has run well following the standards at PT PLN. But some obstacles occur in the implementation, such as; lack of public awareness to cut down trees that obstruct electrical lines; natural conditions that cause the power outage; and lack of facilities and infrastructure. Nevertheless, employees always try to carry out their duties properly.