Quality of Islands-based Public Services on Community Satisfaction in The Regency of Central Maluku Indonesia

Abstract

This study aims to analyze the effect of island-based public service quality on community satisfaction in the Central Maluku Regency. This research uses a descriptive-quantitative approach with a causal correlational type. The sampling technique was determined by purposive sampling with 20 people in five sub-districts in Central Maluku Regency, namely Banda, Saparua, Haryku, Hila, and Masohi City. Quantitative data analysis technique obtained from the questionnaire results using multiple regression analysis. The results showed that the tangible, reliability, responsiveness, assurance, and empathy dimensions simultaneously affected community satisfaction in Central Maluku Regency.