Organizational development from a new reality derived from the impact of Covid-19 a conscious look at a Higher Education Institution in Medellin-Colombia: case study

Abstract

In this study, we analyze the transformation that a Higher Education Institution HEI is generated from the effects linked to the Covid-19 pandemic. Thirty interviews and a focus group were conducted with managers of the university where this study was conducted. By means of the interviews, the categorical analysis and the different aspects that were determined to consider the transformational aspects that were adopted in the university were carried out. Significant changes are observed in the morphology of the organizational culture, adaptive response of the collaborators, technology as a facilitator of the processes and administrative management, as well as the effects of the pandemic in the collaborators of each area analyzed. The reality of the university is of a transformation in the organizational culture and in each one of the collaborators in all the organizational hierarchical levels.