Developing Measurement Instrument for Assessing the Moderating role of Quality Systems between Organizational Culture and Effectiveness

Abstract

Objective: To formulate and validate the measurement instrument for assessing the moderating role played by quality systems between organizational culture and effectiveness.

Methods: The instrument was formulated in four stages; Stage 1- Concept development which involved review of literature, gap identification, development of hypothesis, Stage 2- Identifying variables, defining of constructs of each variable and generation of measurement indicators, Stage 3 – Validation of the measurement instrument through review by subject matter expert and pilot study; Stage 4 – Finalization of the instrument based on inputs received in pretesting and results of pilot survey.

Findings: Based on feedback received from subject matter experts and analysis of pilot survey few items were deleted, some merged or reframed and some items were added. The items of measurement of the instrument thus developed confirmed acceptable validity and reliability. Results of pilot survey proved its ability to assess the moderating role of quality systems between organizational culture and effectiveness. The study gave a way forward to conduct final survey, helped in estimation of sample size, determining effect of variability, significance level, standard deviation, correlation and variance.

Application/Improvements: The tool should be administered in varied sectors to get diverse responses which would provide better analysis.