Patient Experience with Quality of Health Care Perception to Patient Satisfaction in Saudi Arabian Cross-Sectional Study 2022

Abstract

Background Globally, unsafe medical practices cause injury, disability, and death to millions of patients annually. Patient safety has gained wider recognition over the past decade, and the involvement of patients in the prevention or reduction of adverse events and harm has shown potential benefits. The World Health Organization (WHO) defines patient safety as ‘the prevention of errors and adverse effects on patients associated with healthcare’ and ‘to do no harm to patients’. Patients can provide diverse perspectives on adverse events, and their observations play a crucial role in the planning and delivery of safe and effective healthcare. Based on patient-reported information, effective strategies can be implemented to make healthcare systems safer for patients. However, most studies on patient-reported safety incidents have been conducted in hospital settings, with little attention paid to primary healthcare (PHC).  . Aim of the study: To assess  Patient experience with quality of health care perception to patient satisfaction in Saudi Arabian 2022 Method: cross-sectional study to determine the relationship between quality of health care  system  on the quality of services providing in primary healthcare center and the satisfaction of Saudi patient .The study was conducted at primary healthcare centers in the Saudi . Total of 200 eligible patients participated in this study .  Results: factors entered the regression model of total attitude were: Socio demographic variables (Age, gender, occupation, education, marital status, family income) and total satisfaction level And 6 out of 7 factors had predicted total attitude of the: (Age, gender, occupation, education, marital status, family income).The 6 factors together explained 12.5 % of the variation of the total attitude score of the studied patients towards primary health care services. Female, single, being older, low educational level and students, low family Income had higher total attitude score Conclusion. This review exemplifies the need for further improvement in the quality of healthcare in primary health care in KSA and patient satisfaction was influenced by health service quality. Many of the problems identified in this review could be addressed by establishing an independent body in KSA, which could monitor healthcare services and push for improvements in efficiency and quality of care.