An Empirical Investigation Of Technostress Due To Technological Factors And Its Impact On Employee Engagement

Abstract

The digitalization of tasks and work-life dependency on computer interface has enhanced the stress level of employees. Nonetheless, a vast literature is built on the technostress and job outcome relationship yet the effect of contextual factors on technostress as a mediator on employee engagement is still underdeveloped.   Drawing upon the transaction theory this study is aimed to test and elucidate a theoretical model predicting the mediating role of technostress on the relationship between contextual factors (technology dependence and pace of change) and employee engagement. A time-lagged survey is conducted from IT professionals (N=207) of software houses of Pakistan. As hypothesized the results revealed that the pace of change positively affects employee engagement. Moreover, for indirect effect, technostress showed mediation of technology dependence with employee engagement. Future research directions and practical implications are also discussed in the end.